Policies

Please review our policies before booking!

Cancellation/No show policy

Please notify Lash Vacay at least 48 hours prior to your appointment time if you want to cancel/ reschedule your appointment. This allows for your artist to try and fill that spot with another client.

Any cancellations that are done after 48 hours of your appointment is considered a "Last Mintute Cancellation" and will be subjected to a fee of $50.

If you fail to reach out at least 24 hours before your appointment time, that would be considered as a "No Call/ No Show" and you will be subject to a full service charge. If you are more than 15 mins late to your appointment, your appointment may need to be rescheduled and you will be subjected to a full service charge as well.

Lash Vacay reserves the right to require a deposit before future appointments if a pattern of tardiness, Last minute Cancellations, or No Call/No Shows occurs. 

Lash Vacay reserves the right to decline service if a client repeatedly breaks the policy as stated above.

Lash Vacay’s Policy on Lash fix’s and Refunds

Here at Lash Vacay, our top priority is to ensure that you are happy with your service and we want every opportunity to rectify any situation where you aren’t pleased with the service that you recieved. That being said, we DO NOT offer refunds on services already rendered, due to loss of time and product. However if you feel dissatisfied with your service, please reach out within 72 hours so we can schedule time to fix anything that you are not pleased with.

It is normal for the extension to fall off when your natural lash grows and sheds. On average most people shed anywhere between 3-5 lashes a day. If you notice an excessive amount of fall out beyond that, please notify us within 72 hours from your last appointment to rectify the situation. Anything after 72 hours, bad retention is likely caused by:

Environmental changes i.e. humidity change or temperature change, your natural shed cycle, or not following proper aftercare, and you will subject to pay the normal fill pricing.